Job Details

Host - American AirlinesLounges

** Host - American Airlines Lounges**

**Summary**

The Lounge Host is responsible for greeting, seating and assisting all arriving customers utilizing the dining facilities. The Lounge Host may perform a variety of other tasks within dining facilities such as ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

**Essential Functions**

* Greets and seats, and presents menus to all arriving customers, adhering to airline and HMSHost customer service standards

* Maintains seating charts and knowledge of all restaurant activities to effectively accommodate all guests, ensuring a high level of guest satisfaction

* Maintains guest history, providing the dining team with all customer information and requests

* Monitors entrance and dining areas to ensure guests are being taken care of appropriately and to gauge when tables might turn over

* Understands and follows HMSHost and airline customer payment handling policies and procedures at all times

* Maintains and adheres to all established standards pertaining to dining room appointments, rules and sequence of service and established dining etiquette standards

* Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, and properly cleaning and filling table condiments

* Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

**Minimum Qualifications, Knowledge, Skills, and Work Environment**

* Requires at least 3 years of experience servicing high end clientele in a premium airport lounge or food and beverage establishment

* Requires ability to read and interpret restaurants seating chart

* Requires ability to demonstrate tact and discretion in interactions with premium clientele

* Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele

* Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences

* Requires ability to anticipate a customers reaction

* Excellent organization skills

* Demonstrates the ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner

* Ability to bend, twist, and stand to perform normal job functions

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

At HMSHost, we know our success is based on **earning the trust and loyalty of our people**. We commit to providing a work experience that **earns your loyalty**, provides a place where you **feel like you belong**, work you can be **proud** of, a place to **have fun, earn money**, and have the **opportunity for advancement**. We support this with competitive wages, robust benefits and recognition for a job well done.**Apply for Host - American Airlines Lounges**

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