Job Details

Workrise is the network that powers the energy industry. By making it easier, faster, and safer to do business in energy, we are accelerating the pace of growth and innovation, and empowering the industry to do more - both for society and for the planet - than ever before.

Workrise is hiring a Customer Success Intern responsible for executing customer compliance and formulating a report of the client service level as it pertains to our time capture. Our ideal candidate for this role will be a highly organized, detail-oriented, data-driven self-starter.
Internship Details:

• Hybrid internship (in-office attendance at our downtown Austin office location on 2-4 days each week)
• Internship Dates: June 3 - August 2, 2024

What you'll be doing:

• Project execution on Client Requirements and Service Models
• Investigating compliance and training requirements at the client level to resolve discrepancies.
• Working with the client compliance execution team to improve processes and data management and process gatekeeping.
• Coordinating a report of the variations in our service model on a client level by discovering nuances in time capture at the customer level. Create data-backed recommendations for standardization.
• Data discovery in internal requirements, for example: independent contractor agreement execution % to help mitigate legal risk.
• Potential to speak with current customers in the oil and gas field
• Presentation of the results of the project to cross-functional stakeholders and peers
• Executing ad-hoc tasks for cross-functional stakeholders

Experience and Education Requirements:

• Experience with Excel/Google Sheets
• Ability to learn new tools and systems
• Comfortable working with limited direction
• Excellent written and verbal communication skills
• Demonstrate a proactive attitude towards seeking clarification and assistance when needed
• Consistent track record for building strong working relationships with peers
• Ability to maintain focus and attention to detail while working consistently on tasks that may be repetitive or tedious in nature

Additional experience preferred, but not required:

• Pursuing a degree in Data Science, Supply Chain, or other similar fields.
• Experience working with large datasets (thousands of rows) across multiple systems
• Zendesk experience

Essential Job Functions:

• Regular, on-time attendance
• This is a hybrid role and requires attendance in the downtown Austin, TX office on Tuesdays and Thursdays
• Ability to communicate effectively
• Ability to use office equipment such as a computer, copier and telephone
• Ability to use office computer programs such as e-mail, Google Suite, Microsoft Word, PowerPoint and Excel
• Constantly remaining in a stationary position, often standing or sitting for prolonged periods

More than a job:

Workrise is uniquely positioned to make an impact on the energy transition, which is arguably the biggest challenge of our generation. Our clients are leading the charge. Through innovation and advancement in technology, we are creating solutions to help the industry do more today and meet the demands of this global challenge tomorrow. This is what we think about every day when we come to work.

We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.
We support you with:

Talented peers who can help bring out your best & the opportunity to significantly impact the lives of skilled laborers.

For eligible roles:

• Flexible paid time off for full-time employees
• Medical, dental, and vision insurance
• Telehealth
• 401(k) with company matching contribution
• Flexible remote work support where applicable
• WFH Contribution
• Wellness allowance
• Calm App
• Learning opportunities
• Financial planning support
• Parental leave
• Employee Assistance Program
• Pet Insurance
• Opportunity to earn bonus, commission, and/or equity
• Onsite Gym

Workrise is committed to providing an environment where all people feel belonging, mutual respect, and the freedom to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We'd love to learn what you can add to our team.

Who we are:

What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work done. To date, Workrise has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth.

We'd love to share more through the interview process and look forward to learning more about your journey.